Technology Support
What is Technology Support:
- Your single point of contact for technology information and services
- Answers technology questions for faculty, staff and students
- Responds to all callers dialing extension 3900
- Employs students and professional staff. Students will refer in depth queries to the appropriate technical staff
- Communicates information regarding service outages as it relates to technology
- Tracks all calls, emails, and walk ins through our centralized database
- Responsible for ordering, inventorying, installing, repairing and maintaining all college owned computing equipment and software.
- Faculty/Staff loaner laptop program
- Coordinating third party repair when necessary
What services are provided:
- Support for standard hardware, software and Assistive Technology
- Support for email, printing, and other file and network services
- Technology orientations - Introduction to computing at Wheaton for Faculty and Staff
- Technology training - Visit our TechHelp Training site for more information
- Asset management of all campus owned computer equipment
- Meeting Maker account management
- FileMaker Pro project assistance and server administration
For more detailed information on standards and service level agreements (SLAs) please visit our SLA site or call Technology Support at 508.286.3900
Where is it?
Technology Support is located on the Periodicals level of the Library.
How to use Technology Support services:
Students: Whenever you contact Technology Support, you will be asked for your:
- Name, room number, telephone number, and location
- Type of computer (Mac/PC)
- Operating system (Mac OS or Windows OS)
- Any other relevant information
Staff/Faculty: Whenever you contact Technology Support, you will be asked for:
- Your computer inventory ID number. (You will find this information located on the white inventory sticker that is attached to your computer.)If the inventory sticker cannot be found you will be asked for the following information:
- Name, office number, and location
- Type of computer (Mac/Windows)
- Operating system (MacOS or Windows OS)
- Any other relevant information (Please let our staff know if you are not calling us from your telephone extension. If you do not do this we will have incorrect information regarding your call in our database)
Everyone: Be prepared to describe your problem in general and specific terms: "I am using Eudora to check my email from my home computer. I use an Internet Service Provider," is more helpful than "My email won't work."